Cannot start Microsoft Office Outlook, Cannot open the Outlook window.

When you start Outlook 2007, you receive the following error:

Cannot start Microsoft Office Outlook, Cannot open the Outlook window.

This problem can occur when file that maintains the Navigation Pane settings becomes corrupted. This file is called profilename.xml, where profilename is the name of your Outlook profile. This file is stored in the following folder:

  • Windows XP

C:\Documents and Settings\username\Application Data\Microsoft\Outlook

  • Windows Vista, Windows 7

C:\Users\username\AppData\Roaming\Microsoft\Outlook

A good indication this file is corrupted is when the file size is 0 KB

To resolve this problem, use the following steps.

  1. On the Start menu click Run.
  2. In the Run dialog box, type the following command:Outlook.exe /resetnavpaneNote: There is a space between “Outlook.exe” and “/resetnavpane”
  3. Click OK.
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