Cannot open your default email folders gsync.dll

The error below was encountered after finishing up with a user’s Google Apps E-mail configuration.



As of x64 bit System, gsync.dll is located in “C:\Program Files\Google\Google Apps Sync” which need to be added to the path variable in the ‘system environment variables’ setting.


1) Right-click “My Computer” and choose properties

2) Click the “Advanced” tab





3) Click “Environment Variables”











4) In the lower box, double-click “Path”  variable











5) For the variable value, leave what’s there, but at the end of the line add the following (the semi-colon at the beginning is supposed to be there):

“;C:\Program Files\Google\Google Apps Sync”


6) Click “OK” until all of dialog are closed
7) Open Outlook


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