MAPI was unable to load the information service gsync.dll – Outlook won’t load

Problem

Cannot open your default e-mail folders. An unexpected error has occurred. MAPI was unable to load the information service gsync.dll. Be sure the service is correctly installed and configured. ”

outlook

Cause:

  • You are a Google Apps for Business user and configured Google Apps Sync for Microsoft Outlook®
  • Your windows 64 bit OS while Office is 32 bit
  • You successfully configured the Sync App for Outlook and while the synchronizing was going on you closed or restarted the Outlook.

Solution for this –

  • Right-click “My Computer” and choose properties
  • Click the “Advanced” tab
  • Click “Environment Variables”
  • In the lower box, double-click “Path”
  • For the variable value, leave what’s there, but from the end of the line before the path starts as shown below, REMOVE THE BACKSLASH. (the semi-colon at the beginning is supposed to be there) I.E.- ;C:\Program Files\Google\Google Apps Sync
  • Click “OK” until all of the dialogs are closed
  • Open Outlook
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